Privacy Policy

Who we are: trading as Aquamedia UK Ltd, we collect and process your personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws. This notice provides you with the necessary information regarding your rights and our obligations, and explains how, why and when we process your personal data.

The registered office for is The Old Coach House, 13a Upper Green, Tettenhall, Wolverhampton, WV6 8QH. We are a company registered in England and Wales under company number 06863906. Our designated Data Protection Officer/Appointed Person is Rebecca Smith, who can be contacted at our registered office address or emailed at [email protected].

Information That We Collect: processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.

The personal data that we collect is:

  • Your name
  • Company name and business address
  • Home address, if this is also your business address
  • Delivery address of where the order is to be delivered
  • Personal email or business email depending on which one you provided for contact
  • Home telephone number and/or mobile telephone number, depending on which one you provided for contact.

We collect information in the following ways:

From emails that you send to us, purchase orders, online applications and any information that is given to us over the phone or in writing.

How We Use Your Personal Data: takes your privacy very seriously and will never disclose, share or sell your data without your consent; unless required to do so by law. We only retain your data for as long as is necessary and for the purpose(s) specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below: –

  • We collect your personal data to process an order for branded water.
  • We will occasionally send you marketing information to promote new offers or new products we may have at that time. Such information will be non-intrusive and is processed on the grounds of legitimate interests.

Your Rights:

You have the right to access any personal information that processes about you and to request information about: –

  • What personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.

You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to object to any direct marketing from us. If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

Sharing and Disclosing Your Personal Information:

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Safeguarding Measures: takes your privacy seriously and takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Transfers Outside the EU:

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR) but some other countries may not necessarily have the same high standard of protection for your personal data. does not transfer or store any personal data outside the EU.

How Long We Keep Your Data: only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations. We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. We will also only keep your data for 6 months if you have not been in contact with us.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.


Occasionally, would like to contact you with details of offers we may have at that time or with changes on our products and prices. If you consent to us using your contact details for this purpose, you have the right to modify or withdraw your consent at any time by using the opt- out/unsubscribe options or by contacting us directly. We will market to you by email.

Lodging A Complaint: only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to lodge a complaint with the supervisory authority on:, The Old Coach House, 13a Upper Green, Tettenhall, Wolverhampton, WV6 8QH or [email protected].